General Terms:

Wododa Products LLC doing business as Dog supply Central reserves the right to update the rules when necessary, and the updated version will be published on www.dogsupplycentral.com  with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Dog supply Central  immediately. All Customers are deemed to accept the rules if they are using the services provided by us.

For after-sales issues, buyers should file a return & refund request within 20 days of the delivery date. The period of Return & Refund request filed exceeds, the supplier reserves the right not to provide any after-sales service after that time.

If the we cannot fulfill the your order within the order processing time indicated on Dog supply Central 's product page, under the condition, but not limited to no stock or other conditions, the supplier has the right to cancel and refund the order.

If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, the supplier has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. The supplier should refund the buyer when the return shows as in transit on the logistic website with the supplier's provided prepaid return label.

Dog supply Central will not accept after-sale request for "non-defective remorse returns", supplier has the right to accept or reject the request as his policy shows on Dog supply Central. For damage goods, please allow 3 to 7 business day for processing Return & Redelivery  

If supplier accepts the after-sale request for the reason type of "non-defective remorse returns" and require to deduct a "restocking & repacking fee", under Dog supply Central 's policy restriction, the "restocking & repacking fee" in total  shall be 35% of order total price which shall be deducted from total order price.

Dog supply Central shall restrict with the refund time and redelivery time under the condition, included but not limited to order should refund based on supplier's policy, agree on refund or redelivery between supplier and buyer.  Supplier can refund in 3-7 business days, or redelivery in 5-7 business days.

Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to the supplier. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, the supplier has the right to reject the return and refund request.

Whether the evidence is compelling or not will ultimately be determined by Dog supply Central.

Under Various Circumstances:

1. Refund Request Timing

The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time .

Return & Refund Type 

Dog supply Central  Rules

For Unshipped Orders The Return & Refund request is made after the stated processing time.

  Dog supply Central  will refund the order.

  The Return & Refund request is made within the stated processing time.

 The supplier has 3-7 business days to process the request after the buyer submits it.

 The supplier has the right to (accept or reject to process a non-defective remorse returns). If the Supplier chooses to accept, it will be processed within 3-7 business days. A "restocking & repacking fee" in total  shall be 35% of order total price which shall be deducted from total order price.

   Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.

For Shipped Orders   For Shipped Orders,  the Return & Refund request is made after the order has shipped and received.

  The supplier has 5-7 business days to process the request after the buyer submits it.

 2. Goods Returned in Transit

If the package is sent back to the supplier during transit for any nonremose reason, and the buyer applies for a refund, the supplier should refund within 37 business days of the refund request upon receiving of return. Under the same cases, if the buyer requests redelivery, the supplier should begin redelivery within 5-7 business days of the request date.

3. Goods Destroyed in Transit

If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, the supplier should refund the order within 3 -7 business days of buyer's refund request, or redelivery within 3-7 business days of the request provided the return had been received.

4. Wrong Receipt Information

If the buyer puts wrong receipt information on an order, the buyer should contact the supplier via "Contact Seller" to request to update the order with the correct receipt information.

Please note the receipt information correction or order cancellation are not guaranteed.

If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.

If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, the supplier shall refund the order within 3-7 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 5-7 business days of receiving the goods. Please note buyer will additionally be in charge of all fees as stated above.

If the order cannot be corrected or returned, the buyer will bear the losses.

5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)

If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request on Dog supply Central , we shell check the proof and give a response within 3-7 business days.

If the proof checked by the supplier is not showing the problem clearly, the proof is invalid, and the supplier has the right to reject the buyer's refund request.

If the buyer's proof shows a problem clearly after being checked by the supplier,  and if the goods need to be returned to get a refund, the supplier will provide the buyer with a prepaid return label within 3-7 business days of proof approval, and refund the order when the return is received within 3-7 business days. using the tracking number buyer uploaded  If the goods needn't be returned, the supplier should refund the order within 3-7 business days after supplier receive the return of the refund request.

If proof is valid, and buyer requests redelivery, the supplier will redeliver within 5-7 business days of proof approval. Please note suppliers have the right to refund order if the redelivery products have no stocks, or buyers are able to reorder products when the products are restocked.

6. Logistics Issues

6.1 Invalid tracking information

If the tracking number is wrong, Dog supply Central will provide the correct one within 4 business days.

6.2 Untimely Tracking Info Updates

If there is no update of the tracking info for more than 7 business days after label created showing on logistic website, and the buyer applies for a refund, please let us know and we will take care of it.

Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

6.3 Too-long of Shipping Period

If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide any valid tracking updated info, the buyer may apply for a refund. We will refund order within 3-7 business days as buyer request.

Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

7. Other

When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall  contact us on our website dogsupplycentral.com 

Dog supply Central will try its best to assist buyers in these special circumstances in a timely manner.

8. Attention

If buyers are unsatisfied with the solution of the order after-sale issues, buyers have the responsibility to open a dispute with Dog supply Central to help deal with the after-sale issues.